Shipping Policy

How long does delivery take?

Our delivery times are generally 4 to 15 business days and consist of two phases:

Processing Time: 1 to 3 business days
During this phase, your order is processed, including order confirmation, adjustments, quality checks, and packaging.

Delivery Time: 5 to 12 business days
Delivery time depends on the destination. This is the time it takes for your order to travel from our international fulfillment center to your delivery address.

You can track your order at any time on our website by clicking "Track Order" in the top menu. If you have any questions or problems, we are here to help!

Cancellation Policy

Cancellations are permitted within 30 minutes of order placement. Any requests submitted after 30 minutes will not be accepted, and we will continue with fulfillment. Orders that have been shipped can no longer be cancelled. If you need assistance, please contact our customer service at info@nivorae.com.